EXCHANGES AND RETURNS

Any item purchased from the YASSOUA online store can be returned.
You can return your items within 14 days.
The period begins from the date you receive your order.
Items must be returned in new, unused condition and with all their labels attached.
Returned items that are damaged, stained, washed, or altered may not be accepted and may be sent back to the customer.
 Items must be returned in their original packaging to ensure they are properly protected during transport.
Returns that do not comply with these terms will not be accepted under any circumstances.

Once your return has been inspected and processed at our warehouse, you will receive an email. The refund will be issued to the credit card or account used for payment.

A return fee of €6.99 will be deducted from the refund amount. Depending on your bank, it can sometimes take up to 10 business days for the refund to appear on your bank statement.

Please note that if you received a gift and wish to return it for a refund, the person who purchased the gift will receive the refund. We apologize for any inconvenience this may cause.

It is currently not possible to return an item to any of our Yassoua stores. 

At this time, we do not offer an exchange service. Please return the items to us and place a new order for the item you wish to receive instead. Please note that items purchased in store cannot be exchanged at the YASSOUA online store.

Goods are classified as defective if they were received damaged or if a manufacturing defect appears within the first month after purchase. In such a case, please return the item to us.
If you cannot find the return label, please contact our customer service.
We cannot accept items that have been worn beyond simply trying them on.